How it works
The service is primarily online. You provide the relevant information and, where necessary, we discuss the situation in a focused way. A visit on board or at a location can be agreed when it adds substantive value and is practically possible.
- 1
Choose a service
Select the service that best matches your question. If you are unsure, choose the closest option; during intake we check whether that choice is suitable.
- 2
Describe the situation
Describe the situation and desired outcome and, where needed, provide documents, photographs or other relevant information. If your organisation does not fully know shipboard practice, input from the master, crew or relevant employees can be included.
- 3
Confirm approach & price
For standard services, scope and price are known in advance. If your question is broader or different, no extra work is carried out automatically: the appropriate approach and price are agreed first.
- 4
Practical, substantiated advice
You receive a written conclusion with the main conditions, relevant source references and a practical translation into shipboard practice and your organisation’s actual working method.
Online by default
Many questions, documents and procedures can be assessed effectively from supplied information, photographs and an online meeting. This keeps the service efficient and enables quick substantive coordination.
Site visit by agreement
A visit on board or at a location is not a standard element of the service, but can be agreed where direct observation or discussion with the people doing the work adds value.
Release of advice
Advice passes through draft, reviewed and finally released states. Only a finally released advice document carries the digital safety-adviser release block. If a released document is changed, it becomes a new document version that must be released again.
Status
Draft
Not yet finally released.
Status
Reviewed
Not yet finally released.
Status
Finally released
Includes the digital safety-adviser release block.
Handling-time transparency
You can see how much handling time has been registered for your engagement
During substantive review, the safety adviser records the time actually spent on your case. Your secure case shows the total registered handling time. At final release, that total is frozen as a snapshot and included in the official report.
You see the total only. Internal work sessions, correction reasons and internal notes remain protected.
Time registration supports transparency, workload planning and an auditable case record; it does not automatically change a previously agreed fixed price.
The final time snapshot belongs to the released report version.
Availability and capacity
Personal service with a limited active workload
Online ADN Safety Adviser is initially operated by one safety adviser. Normal active workload is therefore capped at 8 capacity points by default so that stated lead times and professional quality remain realistic and responsible.
Normal handling on working days
Normal substantive handling takes place primarily Monday to Friday. A normal request may also be submitted during the weekend. If active capacity is full, it can be placed on the pre-case waiting list.
Urgent does not mean a 24/7 guarantee
Explicit Urgent work receives priority within actual availability and carries a 100% weekday surcharge. Weekend Urgent is accepted only when explicitly opened and then carries a 200% surcharge. The website is not an emergency response centre and does not replace operational emergency procedures.
Full? Waiting list first, no payment yet
If a normal request does not fit within the maximum workload, no adviser case is opened yet and no amount is reserved. The customer receives a waiting-list reference and position and is automatically notified once the request fits within available normal capacity. A case is created only after the customer responds; normal engagement/payment confirmation follows afterwards.